Refund Policy
🛡️ 30-Day Money-Back Guarantee
If eMailWipe doesn't work as described — if it fails to clean emails or free storage from your Gmail account — we will refund you in full within 30 days of purchase. No complicated process. No arguing. Just email us.
How to Request a Refund
1
Email us within 30 daysSend an email to refund@emailwipe.com with your order reference number (found in your purchase confirmation email).
2
Tell us what went wrongBriefly describe the issue you experienced. This helps us improve the product. You don't need to prove anything — we trust you.
3
Receive your refundWe process refunds within 2 business days. PayPal refunds appear immediately. Wise/bank transfers take 3–5 business days depending on your bank.
What Qualifies for a Refund
- The software failed to connect to Gmail despite correct credentials
- The software failed to delete any emails after running a clean
- The software crashed repeatedly and could not complete a session
- The software did not install or run on your computer (Windows 10+ or macOS 11+)
- You were charged incorrectly or charged twice
- Any other reason within 30 days — we prefer happy customers over disputed payments
What Does Not Qualify
- Requests made after 30 days from the original purchase date
- Change of mind after the software worked as described
- Emails were deleted that you wanted to keep — this is why we show protect rules and require confirmation before deletion. Please review your rules carefully.
- License revoked due to Terms of Service violation (key sharing, etc.)
- Dissatisfaction with features listed as "coming soon" or "Phase 2"
Refund Method
Refunds are returned to the original payment method:
- PayPal: Refunded to your PayPal account within 1 business day
- Wise: Refunded to your Wise account within 3–5 business days
- Bank Transfer: Refunded to the account you transferred from within 5–7 business days
After a Refund
After a refund is processed, your license key will be revoked and the software will stop functioning. If the issue was a bug we fixed, we're happy to offer you a new license at a discounted price.
Contact for Refunds
Email: refund@emailwipe.com
Subject line: "Refund Request — [Your Order Reference]"
Response time: Within 1 business day